AHM 804 is a very simple quality measurement and control system for ground handling services. It provides the handling company the tools to lower costs, improve efficiency and enhance the performance levels with no additional manpower.
It is certified globally by IATA, but measures service delivery at station level.
- An IATA approved industry framework for performance measurement of service delivery standards related to aircraft ground handling services.
- Providers of ground handling services to measure their performance/quality against standards agreed with their customers;
- Purchaser of ground handling services to receive continuous feedback on agreed key performance indicators and to evaluate the performance of a provider of ground handling services on an ongoing basis;
- Ground Handling services provider agrees with the customer airlines which activities are to be measured and the standards that should be achieved.
Benefits
- It is entirely focused in uncovering weakness and building on strengths.
- It allows for building and maintaining consistency in the short term, whilst providing a platform for continuous improvement in the longer term.
- It tracks failures in meeting the agreed standards during continuous monitoring.
- It ensures that all the staff is involved and buys into the system, making it work.
For more information, please contact us.