Incorporation of advanced management techniques to manage the elements and processes of the quality management system for airline operations and to introduce the participants to the Integrated Aviation Management System, based on the IOSA standards and recommended practices. The focus of the course is to upgraded the QMS for airline operations, introducing modern management techniques to obtain a return on investment by increasing efficiency and diminishing non compliance and operational defects.

• Enhance your current quality management system knowledge
• Focus airline operation on preventing defects and inefficiencies
• Understand quality in a systemic and process approach
• Analyze threats and evaluate quality risks against your airline
• Manage quality risks proactively
• Implement operational risk management processes for your organization
• Plan, coordinate and implement effective preventive measures to avoid defects
• Ensure that all requirements relating quality are adequately monitored in your organization
• Be better prepared to respond to an emergency
• Be able to develop your Business Continuity Plan

• Airline quality managers
• Airline operations managers
• Supervisors from the operational aviation professions
• Managers of passenger, catering, cargo, baggage handling and fueling
• Cabin and flight-deck staff

• Integrated Airline Management System Elements (Governance, Processes, Risk and Culture)
• Governance compliance through Operational Processes
• Systemic approach through Process Interaction Mapping
• Method to Manage Change in all operational processes
• Method to Manage Organizational Climate and Culture to build a quality focus organizational behavior
• Quality and Safety integration Model
• Method to manage Risk as ERM (enterprise strategic and operational risk management)
• Business Continuity Management and Plan (ISO/PAS 22399)
• Method to build a Balance Scorecard on behalf of quality & safety (performance indicators, service indicators and lag indicators on behalf of quality and safety)
• Behavioral Markers System to evaluate personnel quality and safety performance